Refund policy

Returns and Refunds

We offer a 30-day easy return policy for all purchases. To start your return, please fill out the Return Authorization Form, including your order details and a brief reason for the return. Refunds are processed once the returned product is received. Visit stingersolutions.com/pages/returns to contact us for returns.

• Returns and exchanges will only be processed if the product is returned with the RMA number provided by our Customer Solutions Team, clearly labeled on the shipping box.
• Products purchased through third-party sellers (e.g., Amazon, Best Buy) are not eligible for returns or refunds through us. Please contact the seller directly.
• Refunds are processed within 2 business days of receiving the product, and funds typically appear in your bank account within 5 business days, depending on your financial institution.
• Need Help? If you have not received your refund after this time, check with your bank or credit card provider. If the issue persists, contact us at [email protected].

Shipping Costs

• Defective Products: We provide a shipping label at no cost for defective product returns.
• Non-Defective Products: Consumers are responsible for shipping costs for non-defective returns. Use your preferred shipping carrier, and retain tracking information for your records.

Exchanges

If your item was received damaged or defective, we’ll gladly replace it at no cost to you.

• Contact us within 30 days of delivery using the Return Authorization Form. Include the reason for the exchange and, if requested, photos or other proof of the defect or damage.
• Visit stingersolutions.com/pages/returns and include “Exchange” in the “Reason For Return” field.

Warranty Policy

Stinger products come with a one-year warranty for manufacturer defects unless otherwise noted. This warranty covers product replacement but does not include installation or other associated costs.

Abuse, misuse, or improper installation voids all warranties.

Warranty Details

• Radio Replacement Kits: Warranty claims must be approved by Stinger Tech Support. Contact information:
  • Phone: (727) 732-3114
  • Email: [email protected]
  • Business Hours: Monday-Friday, 9 AM to 7 PM EST.
• Exclusions: Products with physical or liquid damage caused by misuse or improper installation are not covered.

Warranty Claims and Exchange Process

To ensure a successful exchange, follow these steps:

1. Contact Technical Support:
   • Submit a Tech Support Ticket via the provided form or call (727) 732-3114.
   • If determined eligible, Technical Support will provide a tech ticket and initiate the exchange process.
2. Product Replacement Details:
   • Exchanges are for the same model only; replacements CANNOT be exchanged for a different product.
   • The replacement unit will carry the same warranty period as the original product, based on the original purchase date.
3. Exchange Options:

Once a warranty claim has been submitted there are two options available for processing the exchange, please complete the warranty process with our Customer Solutions Team.

• • Standard Exchange: Return the defective product to us, and a replacement will be shipped once the return is received.
  • Advanced Replacement: A replacement is shipped first; a security deposit equal to the product’s cost is required. The deposit will be refunded once the defective product is returned.

For additional assistance, please contact [email protected].